Lettings Agency Negotiator

  • Location           Sheffield
  • Term                 Permanent 
  • Salary               £25,473
  • Holidays           38 days (including bank holidays)
  • Other                6% non-contributory pension, death in service insurance, free parking
  • Hours                Full time (35 hours per week)
  • Reporting to    Head of Services
  • Office Base      Blades Business Hub, John Street, S2 4SW

     

Purpose of the Role

This will be an integral role within the staff team at the Four Trees Lettings Agency (the trading arm of registered charity, Nomad Opening Doors). The Agency Negotiator will develop and maintain successful relationships with landlords and tenants while actively seeking out new property management opportunities. The post holder will manage a web-based automated payment and reconciliation platform and property management system and work with the wider team to promote and expand the Agency.

Key Tasks

  • identify and negotiate with prospective landlords
  • negotiate and coordinate with landlords regarding contract renewals and rent increases
  • carry out full property inspection and inventory prior to taking on management
  • ensure properties meet legal and health and safety requirements, e.g. gas safety certificates
  • be the key point of contact with landlords, maintenance staff, cleaning staff and so on
  • act as a property manager and resolve any issues that arise with properties
  • develop and manage repair and maintenance programmes
  • work with the relevant Housing Officer, handle breaches of tenancy, which could culminate in advising landlords to begin eviction proceedings
  • work with the relevant Housing Officer to coordinate “move out”, ensuring the property is ready for the next tenant
  • manage tenant and property information, schedule and manage financial transactions including payment of rents and payments to landlords through the Payprop online system
  • take responsibility for managing keys
  • monitor and respond to telephone and email queries
  • maintain careful records
  • work with the Head of Services to investigate and respond to client complaints
  • negotiate and coordinate with landlords regarding contract renewals and rent increases
  • work with the Head of Services to organise marketing events as required
  • support the Head of Services as required including deputising at meetings and events.
  • negotiate and coordinate with landlords regarding contract renewals and rent increases
  • actively promote the lettings agency 
  • be supportive of and work towards the ethos and culture of Four Trees Lettings Agency, a trading arm of Nomad Opening Doors.
  • be an active member of the Four Trees Lettings Agency team and the wider Nomad Opening Doors team.

Person Specification

You’ll need to show evidence of the following:

Desirable Skills

  • knowledge of housing management legislation, relevant government policy and current housing issues
  • knowledge and experience of the charity sector either through voluntary or paid work
  • experience of using an automated tenant/property/ rent management system
  • experience of Universal Credit, in particular the housing element of UC

Essential Skills

  • negotiation and influencing skills
  • well-developed organisational skills
  • the ability to adapt to different situations
  • self-motivation and a “can do” attitude
  • common sense and the ability to use initiative when making decisions
  • determination, resilience and patience
  • the ability to work under pressure and to meet deadlines
  • a flexible approach to work
  • at least 2 years’ experience of working in a letting agency
  • at least 2 years’ experience of working within a small, dynamic team
  • a demonstrable interest in working with diverse social groups
  • experience of problem solving 
  • excellent numerical skills – for calculating rents and rent arrears, commissions and service charges
  • excellent communication skills (verbal and written)
  • experience of working in a customer-focused environment
  • experience of working with a range of IT packages including web-based applications

This job description is not a definitive list of tasks, it is designed to give an overview of the job. It is envisaged that the post-holder will use their own initiative and develop the job so the Charity/Lettings agency’s aims are achieved. It should be noted that the Lettings Agency is a small organisation and it may be necessary to step beyond the areas outlined above to support or provide cover for others.  

For more information:

For more information about our work visit:

www.nomadsheffield.co.uk
www.fourtreeslettingsagency.co.uk

Please complete an Application Form and email to k.awdhali@nomadsheffield.co.uk or post to Nomad Opening Doors, The Blades Business Hub, John Street, Sheffield, S2 4SW.

 

Applications to be emailed to k.awdhali@nomadsheffield.co.uk or posted to Nomad Opening Doors, The Blades Business Hub, John Street, Sheffield, S2 4SW 

To discuss the role further please contact the Head of Services (Karen Awdhali) at Nomad on: 0114 3210262 

Deadline for completed applications: 24th January 2022 @9am 

Interviews (provisionally):  28th January 2022